Front Desk Agent
Holiday Inn Express Cocoa Beach Holiday Inn Express Cocoa Beach Cocoa Beach, FL Cocoa Beach, FL Temporary Part-time Seasonal Full-time Temporary Part-time Seasonal Full-time $13 - $15 an hour $13 - $15 an hour 6 days ago 6 days ago 6 days ago About us Holiday Inn Express Cocoa Beach is a small business in Cocoa Beach, FL.
We are innovative, fast-paced, customer-centric and our goal is to create a warm and welcome environment for all of our valued guests.
Our work environment includes:
Modern office setting Food provided Growth opportunities Relaxed atmosphere On-the-job training International workforce Lively atmosphere Daily
Responsibilities:
- Greet and welcome guests in a friendly and professional manner.
- Check-in and check-out guests, ensuring accuracy of information and providing necessary assistance.
- Answer phone calls and respond to guest inquiries, providing excellent customer service.
- Handle guest complaints or concerns, resolving issues promptly, responsibly, and effectivelly.
- Assist guests with information about hotel amenities, local attractions, and directions.
- Maintain a clean and organized front desk area.
- Process payments and maintain accurate records of guest transactions.
- Collaborate with other hotel departments to ensure smooth operations and guest satisfaction.
Qualifications:
- Previous experience in a customer service role, preferably in the hospitality industry.
- Excellent phone etiquette and communication skills - Strong organizational and multitasking abilities - Proficient in using computer systems and hotel management software (OPERA experience a plus).
- Ability to handle difficult situations with patience and professionalism.
- Knowledge of local attractions and amenities to assist guests effectively Skills:
- Phone etiquette:
Ability to handle phone calls professionally, greet callers, and provide accurate information.
- Hotel:
Knowledge of hotel operations, services, and amenities.
- Guest services:
Ability to provide exceptional customer service to guests, addressing their needs and concerns.
- Hotel management:
Understanding of hotel operations, including reservations, check-in/check-out procedures, and payment processing.
- Hospitality:
Commitment to providing a welcoming and comfortable experience for guests.
- Hospitality management:
Knowledge of managing hotel operations to ensure guest satisfaction.
- Front desk:
Experience working at the front desk of a hotel or similar establishment.
- Customer service:
Ability to interact with guests in a friendly and helpful manner.
- Phone systems:
Familiarity with operating phone systems for handling incoming calls.
- Guest relations:
Skill in building positive relationships with guests to enhance their experience.
Please note that this job description is not exhaustive and additional duties may be assigned as needed.
Job Types:
Full-time, Part-time, Seasonal Pay:
$13.
00 - $15.
00 per hour Expected hours:
24 - 35 per week
Benefits:
Employee discount Flexible schedule Schedule:
4 hour shift 8 hour shift Day shift Evening shift Holidays Morning shift Night shift Work setting:
In-person License/Certification:
CPR With First AID (Preferred) Ability to Relocate:
Cocoa Beach, FL 32931:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
We are innovative, fast-paced, customer-centric and our goal is to create a warm and welcome environment for all of our valued guests.
Our work environment includes:
Modern office setting Food provided Growth opportunities Relaxed atmosphere On-the-job training International workforce Lively atmosphere Daily
Responsibilities:
- Greet and welcome guests in a friendly and professional manner.
- Check-in and check-out guests, ensuring accuracy of information and providing necessary assistance.
- Answer phone calls and respond to guest inquiries, providing excellent customer service.
- Handle guest complaints or concerns, resolving issues promptly, responsibly, and effectivelly.
- Assist guests with information about hotel amenities, local attractions, and directions.
- Maintain a clean and organized front desk area.
- Process payments and maintain accurate records of guest transactions.
- Collaborate with other hotel departments to ensure smooth operations and guest satisfaction.
Qualifications:
- Previous experience in a customer service role, preferably in the hospitality industry.
- Excellent phone etiquette and communication skills - Strong organizational and multitasking abilities - Proficient in using computer systems and hotel management software (OPERA experience a plus).
- Ability to handle difficult situations with patience and professionalism.
- Knowledge of local attractions and amenities to assist guests effectively Skills:
- Phone etiquette:
Ability to handle phone calls professionally, greet callers, and provide accurate information.
- Hotel:
Knowledge of hotel operations, services, and amenities.
- Guest services:
Ability to provide exceptional customer service to guests, addressing their needs and concerns.
- Hotel management:
Understanding of hotel operations, including reservations, check-in/check-out procedures, and payment processing.
- Hospitality:
Commitment to providing a welcoming and comfortable experience for guests.
- Hospitality management:
Knowledge of managing hotel operations to ensure guest satisfaction.
- Front desk:
Experience working at the front desk of a hotel or similar establishment.
- Customer service:
Ability to interact with guests in a friendly and helpful manner.
- Phone systems:
Familiarity with operating phone systems for handling incoming calls.
- Guest relations:
Skill in building positive relationships with guests to enhance their experience.
Please note that this job description is not exhaustive and additional duties may be assigned as needed.
Job Types:
Full-time, Part-time, Seasonal Pay:
$13.
00 - $15.
00 per hour Expected hours:
24 - 35 per week
Benefits:
Employee discount Flexible schedule Schedule:
4 hour shift 8 hour shift Day shift Evening shift Holidays Morning shift Night shift Work setting:
In-person License/Certification:
CPR With First AID (Preferred) Ability to Relocate:
Cocoa Beach, FL 32931:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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